Return & Refund Policy
Return & Refund Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To request a return, please contact us at support@cryvelle.com before sending any item.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
If your return is accepted, we will provide you with instructions on how and where to send your package. Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.
Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for returns that are not due to a damaged, defective, incorrect, or missing item.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when you receive it and contact us as soon as possible if the item is damaged, defective, incorrect, or if something is missing.
Contact us at support@cryvelle.com and include your order number along with clear photos or videos showing the issue and, when relevant, the product packaging and shipping label.
Once the issue has been reviewed and approved, we may offer a replacement or refund, as appropriate.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, customization, or other applicable reasons. Please contact us at support@cryvelle.com if you have questions about whether your item is eligible for return.
We do not accept returns of gift cards.
Exchanges
If you would like a different product or variant, please contact us at support@cryvelle.com. If a return is approved, the fastest way to receive a different item is generally to return the original item and place a new order.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible at support@cryvelle.com.
We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.
Refunds
We will notify you once your refund request has been reviewed and let you know whether it has been approved.
If approved, the refund will be issued to your original payment method. Please remember that your bank or credit card provider may require additional time to process and post the refund.
If you have not received an approved refund after a reasonable processing period, please contact us at support@cryvelle.com.
Contact
For any questions regarding returns or refunds, contact us at: